Thiel & Partner GmbH will give – in addition to all legal obligations – a limited warranty for ceramic and diamond loudspeaker drive units according to the following provisions:

  1. For a period of 3 years from the date of purchase from Thiel & Partner GmbH we will exchange or repair at our choice all defective units that carry any fault of material or craftsmanship. This includes all parts of the unit and its finish and workmanship excluding carriage and freight costs.
  2. We will credit defective units that are not covered by warranty and that have been sent back to the address below free of charge with 20% of the original price. This credit will be balanced to the replacement or next purchase. This is a courtesy to our customers as we do not offer any repair kits.
  3. Defective diamond units with intact diamond membrane will be repaired, depending on the expenditure, by individual quotation.
  4. Unless we have a different agreement with our customer, warranty claims have to be sent free of charge to:

Thiel & Partner GmbH
Am Kraftwerk 6
66450 Bexbach
Phone/Fax: +49-6826-2975

Excluded from this warranty are:

  1. Units that have not been manufactured by Thiel & Partner GmbH, i.e. units produced prior to 1994 or grey imports from unknown sources or fakes that do not carry a valid serial number.
  2. Units that have been destroyed by inappropriate use of the customer; i.e. units with burnt voice coils; with mechanical damage from dropping, wrong assembly or similar; domes that are split into more than 10 pieces by unconditional electric shock; etc.
  3. Units that have been altered from its original state by the customer, i.e. removed protection grille or disassembled rear cover; etc.
  4. In the past we have maintained a policy of accepting warranty claims if there remained any kind of doubt about the cause. We will pursue this policy in the future to the benefit of the customer on a voluntary basis.

Adrian Bankewitz

Thiel & Partner GmbH

Kantstraße 1

D-50259 Pulheim

t +49 (0) 22 38 / 475475


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